refund policy

This policy applies to orders placed on the beiens.com website only. We offer a 30-day satisfaction guarantee return policy. If you are not satisfied with the product you received, you may return most new, unopened/unworn items sold and fulfilled by Beiens within 30 days of delivery for a full refund.

How to return your order?

1. Drop us an email at support@beiens.com with your return request.

2. Once the return request is approved, you will be given the return address. It may take up to 2 business days.

3. Send the item back. And send the shipping receipt and information to us.

4. A refund will be released within 5 business days after we receive the package.

Please note that:
1. We do not accept returns without an authorization. You need to send a return request to us.

2. For any returns that are not caused by product problems, the return shipping fee will be paid by the customer.

3. Refunds will be issued to the original payment method. For PayPal account holders, please allow up to 3-5 business days for the transaction to appear in your PayPal account; for other payment methods, the process may take up to 7-14 business days. The exact length of time is dependent on your card issuing bank.

How to exchange your order?

To exchange an order, please submit a request to us with the corresponding subject. If the product is defective or we have a mistake, we will replace the product for you free of charge. Shipping costs will be borne by us.

How to cancel/modify your order？

To cancel or modify an order, please submit a request to us with the corresponding subject.

Please note that:
Items that have already shipped cannot be canceled. In this case, we recommend that you contact the customer service center to return the goods after receipt.