privacy policy – Beiens
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Last Revised: November 10, 2021 NOTICE: The Privacy Policy below will become effective November 11, 2021

This Privacy Policy explains what information of yours will be collected and used by GUANGDONG BEIENS TECHNOLOGY CO., LTD. (“beiens,” “we,” “us,” or “our”) when you access our website located at https://www.beiens.com as well as all related websites (together, the “Website”) and other services. Please read this policy in its entirety, including our Children’s Privacy Policy section, before using our services. The Children’s Privacy Policy will control over any conflicting provisions in our general Privacy Policy as it concerns children’s data.

The Personal Information You provide

When you use the website, you may provide and we may collect personal information about you through our website when you visit or order from our website, such as your billing information, including name, address, credit card number, government identification, telephone number, email address. You may choose not to provide any information that you are expressly asked to provide. However, this may limit your ability to use this website as effectively as other users.

In addition to the personal information mentioned above, we may collect other information about you when you communicate with us by phone or email, which may include your personal information. This information may be matched and stored with personal information provided or collected through the website.

Information We Collected

We may use mobile analytics software and various backend systems to analyze certain information about your use of this website, such as email addresses, page views, ads clicked, and transaction-related information that constitutes personal information. Generally, we store website tracking information in an anonymous, aggregated form; however, our third-party tracking partners may store certain information, such as page views, in a way that is associated with a specific user and constitutes personal information.

We do not use cookies to collect personal information about you; however, we do use persistent and session cookies. A persistent cookie remains on your hard drive after you close your browser, and your browser may use this cookie on future visits to this website. Persistent cookies can be deleted by following your web browser's instructions. Session cookies are temporary and disappear when you close your browser. You can reset your web browser to refuse all cookies or to indicate when cookies are sent. Your browsing information constitutes personal information.

We do not collect information about your location from your mobile device, but we do record your IP address, which can be used for approximate location and constitutes personal information. We use IP addresses only for activities necessary to maintain or analyze the Services; perform network communications; authenticate users or personalize content; protect the security or integrity of users and the Services; ensure compliance with laws or regulations; or meet user requests.

Purposes We Use Your Information

We may use the information collected for a variety of purposes, including: Improve operational services. Helps provide you with a smooth and efficient user experience. Monitor, analyze, and describe service usage patterns and performance, including aggregated metrics such as total number of visitors, traffic, and demographic patterns. Perform system administration and system troubleshooting and diagnose or repair technical problems.

To comply with legal requests and procedures (for example, in response to subpoenas, court orders, and law enforcement or government requests or investigations) and to protect our legal rights or the rights of others (for example, by working to reduce the risk of fraud or abuse of the Services). To enforce our Terms of Use or other policies or agreements. Assist with marketing efforts including, for example, custom audience creation, lookalike modeling, targeted advertising, and tracking the effectiveness of our marketing and advertising efforts. In connection with unusual business transactions, such as the bankruptcy or liquidation, sale, purchase or merger of our business or other businesses.

How We Use Your Information

We may share any information we receive with our affiliates for any of the purposes described in this Privacy Policy. Beiens will not rent or sell your personal information to others, nor will we share your personal information with independent third parties for marketing purposes unless we have your permission. However, in order to operate the service, we may share your personal information with our suppliers, agents, representatives and contractors so that they can provide us with support services and other functions. Generally, we limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and we require them to agree to maintain the confidentiality of such information. If you would like more information about these categories or specific recipients, please contact us at support@beiens.com.

We only share your personal data as necessary to enable any third party to provide services as requested or on our behalf. These third parties (and any subcontractors) are bound by strict data processing terms and conditions and are prohibited from using, sharing or retaining your personal data unless they have been expressly contracted (or without your consent).

Non-Personally Identifiable Information

We may share non-personally identifiable information (such as anonymous usage data, referring/exit pages and URLs, platform type, number of clicks, etc.) with interested third parties for a variety of purposes, including (i) to comply with various reporting obligations; ( ii) For commercial or marketing purposes; (iii) To assist such parties in understanding the interests, habits and usage patterns of our users with respect to certain programs, content, services, advertisements, promotions and/or features offered through the Site.

How We Protect And Store Your Data

We will retain your information for as long as is reasonably necessary in relation to the purpose for which it was collected. In many cases, we will retain your data as necessary for your use of the Services, which may include maintaining this information after you stop using the Services. Beiens may retain user data for the following purposes:
Develop new features and improve services;
Support follow-up customer service inquiries;
Improve the security of the service;
Comply with our legal obligations.

Children's Privacy Policy

Beiens complies with the Children's Online Privacy Protection Act ("COPPA"). This website is not intended for, never marketed to, and never knowingly collects personal information from children. All references to "child" or "child" in this Children's Privacy Policy refer to children under the age of 16, and all references to the word "parent" shall include legal guardians.

We encourage parents and teachers to monitor their child's or student's use of the website. We may collect analytical data (excluding personal information) from your use of the Services to provide and develop the Services, and we may collect information such as your age and nickname as you use the Website and Services and create your user material.

If a school and/or teacher ("Educational Institution") uses the Service with students under the age of 16, the educational institution agrees to have reviewed our Terms of Use and Privacy Policy. Beiens only asks for personal information from parents and/or teachers, and we will never knowingly request or accept personal information from users known to be under the age of 16. We only collect the minimum required information about students from teachers, and any such information is used solely for the use of the Beiens website by educational institutions.

If you are under the age of 16, please do not use or access this website at any time or in any way. If parents or educators come across any information being shared/collected without your approval, please email support@beiens.com. We will take necessary steps to delete such information from our systems.

Please Note: If your privacy concerns are not covered by the question categories above, or if you are having issues submitting your request, please contact us via email. Customer Service Email: support@beiens.com

Please understand that our privacy team will only respond to privacy-related questions and requests. For general customer support inquiries regarding product-related purchase, delivery, payment or return issues, please contact Beiens Customer Support.

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